Frequently Asked Questions

What are your hours of operation?

Hours of Operation: (both locations)
Monday-Thursday: 5am-10pm
Friday: 5am-9pm
Saturday: 8am-6pm
Sunday: 9am-5pm

Do you offer parking?

Yes, we offer two hour parking validation for all members and guests.


  • Duke Energy Center: We offer two hour parking validation in The Levine Center for the Arts Garage located on the corner of West Stone Wall and South Tryon St. There are access points on West Stone Wall and Church St. Visitor parking of the Duke Energy Center and the Cultural Campus are located on levels P1 and P2.
  • Trade & Tryon: We offer two hour parking validation in the Omni Hotel parking deck located on the corner of College St. and Trade St. There are access points to the garage on both College St. just after 4th street and another on Trade St. just after turning right from College St. onto Trade St.
Do you provide lockers and laundry service?

Yes, we offer complimentary day lockers for guests. We also offer private locker rentals with complimentary laundry service for all members.

What do you provide in your locker rooms?

Our full service locker rooms are equipped with complimentary amenities that will allow you to leave our facility just as fresh if not more than when you arrived. We offer towel service, body wash, shampoo and many more personal hygiene products.

How will I check in?

All members receive a scan card upon activation of their membership. Members can save their bar code onto the smartphone app KeyRing for more convenience. All guest are asked to check-in at our reception desk.

Do you have guest passes?

Yes, please contact us or ask at the front desk to learn more.

Do you have corporate rates/programs?

Yes. Our corporate partnerships offer a reduction in rates based on the value of the partnership. All corporate programs are customizable. Contact us or meet with a member specialist to learn more.

Can I have a corporate event at the club?

Contact Us to learn if you’re eligible for our corporate rate or to setup a corporate partnership for your company.

Do you have a member referral program?

Yes, all of our members are eligible for our referral program. Contact us or meet with one of our Membership Experience Coordinators to learn more.